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Francois
Derendinger -Founder and Senior Consultant
 The
Agency's founding father, Francois, managed the agency
from 1959 until 2001, when he sold the corporation to
his son, Marc. Francois
continues to serve clients as a consultant to the
corporation. His 45 years of experience, his solid
ties to the community and his loyalty and dedication
to his clients remains a strong motivation for
Francois. Expert in all service areas, Francois brings
an additional dimension to the Agency's customers
through excellent financial planning skills. Francois'
presence and extensive knowledge continues to offer
clients the benefit of continuity and personal
assurance.
Marc
Derendinger - President and CEO
 Marc's
experience and education spans over twenty years in
the Industry. Dedication
to exceptional customer service and expert knowledge
contribute to his success as President and CEO. Best
known for his "listening" skills, Marc
places a high priority on understanding the full range
of his client's needs based on their knowledge of
their own business. Marc listens attentively. He hears
what is said as well as what is meant. With that
information he begins the work of serving his
customers in the most professional and personalized
manner possible.
Marc Derendinger remains acutely aware of the constant
changes within the insurance industry. He understands
that these changes impact his clients. He remains
alert to legislative and regulatory shifts on a
day-to-day basis.
Alert to the trends within the insurance
industry, he provides his clients with timely updates,
educating them about changes that might impact their
business.
Marc regularly reviews the accounts of all of his
clients.
Customers are assured that Marc will respond to their
questions and concerns in a timely fashion.
He maintains an old world style of client service,
delivering it with new world efficiency.
When dealing
with insurance vendors, Marc is your personal
advocate: he
never accepts an insurance company’s initial
“no” response to your service request.
Rather, Marc seeks to determine if “no”
means it truly cannot be done, or is it just a
camouflage for something the vendor does not want to
do.
He takes your
business personally. His name is affixed to the
Corporation. Your business is personal.
Staff
The staff of Derendinger Insurance is the corner stone of our customer service. Our customers depend on our staff for rapid response and accurate information. We attract the most qualified talent and we keep them. Turnover is rare, which means that your organization does not suffer the inconveniences of dealing with staff members unfamiliar with your business needs. When you call, you will be recognized. By attracting and retaining excellent customer service oriented staff, our Agency is able to provide both rapid and accurate responses. Our working environment is casual and friendly, but our focus on customer service is serious business.
Our support staff hold the title of Broker's Assistant, which requires they be licensed with the State of California Department of Insurance as Life Agent, and includes 52 classroom hours initially, plus a commitment of 15 to 25 continuing education hours annually. Further, staff are required to be certified for Long Term Care and be qualified under the State of California’s California Partnership for Long Term Care program.
A.
Francois Derendinger Insurance Agency Inc., helping San Jose's
private and public sector employers achieve smarter insurance
benefits.
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